Cancellation Policy

If you need to cancel a reservation or reschedule one, we require 24 HOURS notice for individual services and 48 HOURS on packages of two or more. The time needed for the service(s) or Spa Packages that you schedule is reserved exclusively for you. Cancellations and NO-Shows affect us & other clients greatly as we are unable to service the clients on our waitlist without ample notice. A valid Credit Card is required at the time your reservation is made. Please call 770-918-1380, if no one answers, please leave a message. We reserve the right to charge your credit card if the appointment is a NO-Show, cancelled or rescheduled less than the notice required by the Cancellation Policy- 100% of the service will be charged for cancellations and changes made within 24 HOURS of the scheduled appointment. The policy is also for Gift Cards and Groupon purchases.

Late Arrivals

To ensure the best experience, We encourage all guests to arrive 10 minutes before their appointment time in order to fill out any necessary paper work and change/dress for your service. Late arrivals will NOT receive any extended time if it impacts another client's appointment.

Prepayment Policy

V-Steam appointments & any appointments scheduled before opening time has to prepaid for in full 24 hours prior to appointment.

Children

We maintain a quiet, peaceful, relaxed and adult-oriented atmosphere. Children under the age of eight are not allowed in treatment rooms unless they are receiving service and are accompanied by an adult.

Cell Phones/ Electronic Devices

In consideration of others and your experience please silence all electronic devices.

Form of Payments

NO REFUNDS ON PRE-PAID SERVICES OF ANY KIND

We accept all major Credit Cards, La Ritz Spa & Salon Gift Cards.